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Click on one of the links below to see the most Frequently Asked Questions about our software.
General FAQ:
Q: Haven't received the registration code. What could be wrong?
Q: Don't know how to use registration code?
Q: (DNS question) I got error message "Failed to query MX server of
somedomain.com" when I was trying to send e-mail.
Q: How can I request a manual unregister for my membership on Master Sender?
Q:How to set my own language in e-mail to be sent out? (set charset)
FAQ for single product:
Q: Haven't received the registration code. What could be wrong?
Often customers are not aware that spam filters may be blocking emails from us. Customers may even assume that nothing has been sent. Customers can also mistype their email addresses in an order, and may not even realize that they have done so. This can prevent customers from receiving registration information.
1) Your registration infomation has also been included in YOUR order confirmation e-mail
It LOOKS LIKE:
Details on order delivery are included below:
~~~~~~~~~~
Master Fax Extractor
This registration for Master Fax Extractor has been sent to the customer:
License Name:<should be some letters> Register Key:<should be some letters> ~~~~~~~~~~
OR
We supplied the following license code and sent it to the user:
License Name:<should be some letters> Register Key:<should be some letters>
2) How to register? Don't know how to use registration code?
http://www.master-sender.com/faqs.php
Important: The registration code is only for the latest version of software.
If it can't work, please download the latest version from our homepage.
http://www.master-sender.com/downloads.php
Please notice all the unlock code we send to you are right. You only need to read instruction in this e-mail to use it. Please double check if the name of software you are trying to register is the same as one you ordered.
For Master Sender, your register code(unlock code) is your e-mail address which you used to place the order.
Q: Don't know how to use registration code?
A: For Master Sender, your register code(unlock code) is your e-mail address which you used to place the order.
Your registration infomation has also been included in YOUR order confirmation e-mail.
It LOOKS LIKE:
The following licensing information was supplied to your user:
Your Registered Email in Master Sender is: myemail@email.com
To register:
1) Run Master Sender
2) Click menu help->register, a window will be poped up.
3) Enter your e-mail, for example: myemail@email.com
4) Click Register Now.
5) It will be registered with your code. Enjoy it. :)
Q: (DNS question) I got error message "Failed to query MX server of somedomain.com" when I was trying to send e-mail.
A: This means you need to enter a right DNS server address. Click here for details
You may also need to check if the e-mail address you want to send is right. The right format of an e-mail address looks like aaa@hotmail.com
Q: How can I request a manual unregister for my membership on Master Sender?
How to manage your membership of Master Sender?
Once you register it on your current PC, it can't be used on another PC unless you transfer the license from current PC to another. This means, before formatting your operation system, you should "unregister" Master Sender by click [Help->Unregister] button, and then after installing your new operation system, you can "register" it again with your registerd email.
If you haven't did that, please go here to do it yourself.
Q:How to set my own language in e-mails to be sent out? (set charset)
To set charset, run our application, in [settings->charset], choose the charset you need.
If your language is not in the predefined list, you can enter your charset directly.
Don't know what's the charset code for your language? Try to find it in this list.
http://czyborra.com/charsets/iso8859.phpl
or, search charset for XXX (xxx is your language) in google.
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